Number of Openings: 1
Are you an excellent communicator with a passion for connecting with people and driving results We're looking for a Home-Based Telemarketer to support our U.S.-based client in managing customer relationships, generating leads, and ensuring an exceptional customer experience. In this role, you'll make outbound calls, handle inbound inquiries, and maintain accurate customer data to help our client's business grow.
REQUIRED CORE COMPETENCIES
- Effective Communicator: Demonstrates strong English communication skills, both verbal and written, with the ability to engage customers confidently and professionally.
- Customer-Centric Mindset: Maintains a strong service orientation and builds trust through empathy, responsiveness, and reliability.
- Results-Driven: Proactively seeks opportunities to meet or exceed targets and improve performance.
- Analytical & Problem Solver: Demonstrates sound judgment, active listening, and quick resolution of customer inquiries.
- Organized & Efficient: Manages multiple tasks while maintaining accuracy and meeting daily call goals.
WHAT YOU WILL DO
- Managing leads, creating and updating opportunities, and maintaining accurate CRM data.
- Calling provided leads, upcoming job sites, and existing clients
- Gathering project details (start dates, contacts, scope) using ZoomInfo
- Accurately pass qualified opportunities to sales representatives
- Provide basic pricing or quotes when appropriate using approved guidelines
- Calling existing customers to promote additional services beyond dumpster rental
- Identifying and researching new contacts using ZoomInfo and defined target markets
- Sending outbound emails during off-peak hours using provided scripts
- Assisting with refining and creating call and email scripts
WHAT WE LOOK FOR
- Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
- Experience: 2-3 years of direct Promotional, Customer Service, or Telemarketing role.
- Language Proficiency: Strong verbal, written, and English communication skills.
- Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Technical Skills:
- Proficient in using ZoomInfo, with at least 1 year of experience.
- Comfortable using CRM systems, data tools, and email platforms
- Texas market experience strongly preferred
- B2B outbound calling background required
- Intelligent, articulate, and able to think on their feet on live calls
- Confident communicating with U.S.-based clients
WHAT WE OFFER
- Salary Range: PHP 35,000 - 40,000
- Industry: Recycling and Dumpster Rental
- Job Type: Full-time
- Work Shift: 8 AM - 5 PM CST (USA)
- Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
- Competitive salary package
- Permanent work-from-home setup
- Company equipment provided
- Internet stipend upon regularization
- HMO coverage
- PTO credits and service incentive leaves
- Professional development and training programs
- A people-centered company culture focused on personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States in discovering the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders in their search for superstar team members.
If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. LET'S GROW!
