It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you passionate about delivering exceptional customer service while supporting operations in a fast-paced construction environment We are seeking a Home-Based Office Admin / Xactimate Specialist to join our team in the roofing industry. This role offers an exciting opportunity to build strong relationships with customers, insurance carriers, subcontractors, and internal teams while managing supplements, reporting, and administrative functions. The ideal candidate is detail-oriented, organized, proactive, and comfortable working within established systems and processes.
REQUIRED CORE COMPETENCIES
- Customer Focus: Demonstrates a strong commitment to meeting customer needs and ensuring satisfaction.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
- Problem-solving: Ability to resolve customer issues promptly and efficiently, focusing on positive outcomes.
- Time Management: Manages multiple tasks, prioritizes effectively, and meets deadlines in a fast-paced environment.
- Technical Proficiency: Proficient in using CRM systems, Microsoft Office Suite, and communication tools to manage customer interactions.
WHAT YOU WILL DO
- Manage day-to-day office administrative operations, ensuring smooth and efficient workflow.
- Prepare accurate and detailed insurance repair estimates using Xactimate software.
- Review scopes of work, photos, and documentation to build comprehensive estimates for property insurance claims.
- Coordinate with project managers, field teams, and internal stakeholders to gather required job information.
- Communicate directly with homeowners to provide updates, gather details, and address inquiries professionally.
- Answer incoming calls, route inquiries to appropriate team members, and handle general customer service concerns.
- Schedule appointments, inspections, and job-related meetings.
- Prepare job files, maintain organized records, and ensure all documentation is complete and up to date.
- Assist in submitting estimates and required documents to insurance carriers and adjusters.
- Support the team with administrative tasks including email correspondence, data entry, and report preparation.
- Monitor job progress and follow up on pending approvals or required revisions.
WHAT WE LOOK FOR
- Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
- Experience: 1-3 years of experience as an Administrative Assistant, Virtual Assistant, or Office Admin Assistant, or in another relevant administrative role.Experience in the construction or roofing industry is an advantage.
- Language Proficiency: Strong verbal and written English communication skills.
- Working Schedule: Ability to work overnight/graveyard shifts (Philippine time) or U.S. operating hours.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint), SharePoint, and Canva.
- Xactimate experience in insurance/restoration work.
WHAT WE OFFER
- Salary Range: PHP 45,000-55,000
- Industry: Roofing Industry
- Job Type: Full-time
- Work Shift: 8 AM- 5 PM CST (USA)
- Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are looking for a company that values growth and strongly emphasizes its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
