Helpline Officer - Philippine-based Bahasa Speaker

Company Description

ISWAN - Philippines is a representative office of the International Seafarers Welfare and Assistance Network (ISWAN). ISWAN is an international not-for-profit maritime organisation which works to ensure that seafarers and their families have the support and resources they need to respond to the challenges of life at sea and to drive seafarer-centred change within the maritime sector. ISWAN is there for all seafarers and their families around the world, whatever they are facing, providing free helpline services (including SeafarerHelp and YachtCrewHelp), educational resources, relief funds, and humanitarian support. ISWAN also works to drive seafarer-centred change within the maritime sector for better health, safety, and wellbeing amongst seafarers and their families, using data insights from its helplines to inform the development of new projects and services. For more information, visit www.iswan.org.uk.

Role Description

The work involves communicating with our helpline service users - seafarers and their family members- and providing help when required. Our service users contact us from anywhere in the world by telephone, email, web chat, Facebook, and WhatsApp.

The work will be home-based, and the successful applicant will be provided with a computer, phone, and other equipment. Experience is not necessary as full training will be provided but knowledge or previous employment in any of the areas mentioned above would be an advantage.

Qualifications

• Able to speak and write in Bahasa Indonesia and English fluently.
• Based in the Philippines.
• Able to work within a shift system that includes morning, afternoon, evening and night which rolls through weekdays, weekends and public holidays.
• Happy to help others.
• A good team player.
• Familiar with Microsoft Office, Salesforce and social media.
• Background in the maritime industry, have worked in a helpline or in an environment providing emotional support to others is a plus.

How to apply

Please email your CV with a covering letter to Suki Roop at [Confidential Information]

Your CV should be no more than 2 sides of A4, and your covering letter should be no more than 1 side of A4.

To learn more, visit https://www.iswan.org.uk/careers/

ONLY APPLICATIONS SENT VIA EMAIL WILL BE CONSIDERED.