Helpdesk Technician [Onsite Training/Hybrid Work Setup]

2-4 Years

This job is no longer accepting applications

Job Description

Details:

Job Description

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements

Details:

Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.

Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position
Fresh graduates are encouraged to apply.

Work Setup :