Job Description

Role Title: Helpdesk Support Specialist (Ticketing)

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:

We are seeking highly motivated and dedicated Helpdesk Support Specialist (Ticketing) to join our financial/travel/insurance/telco/sales clients. You will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Qualifications:

Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
0-2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
Strong understanding of digital advertising concepts and familiarity with TikTok Ads, Meta Ads, or Google Ads.
Excellent written and verbal English communication skills multilingual proficiency is a plus.
Experience handling billing, payment, or compliance-related queries preferred.
Proficient with ticketing and CRM systems ability to multitask across multiple live interactions.
Customer-centric, detail-oriented, and comfortable working under defined KPIs and performance targets.

What We Offer: