Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking an Air Passenger Agent to support a unique US Navy program based on the island of Diego Garcia. The Air Passenger Agent will provide top-tier passenger terminal services to ensure efficient and courteous assistance with passenger and baggage processes while adhering to military and Department of Defense (DoD) standards.
Job Responsibilities:
- Provide timely and courteous passenger terminal services to ensure passengers and baggage are checked-in, screened, embarked, and disembarked in compliance with established procedures.
- Perform counter services, including check-in, baggage tagging, and boarding processes, to ensure passengers and baggage are effectively processed.
- Conduct security screening of passengers and their baggage following established Department of Defense (DoD), Navy, and Air Force guidelines, including OPNAVINST 4660.3, AFI 24-605 V2, Chapter 2, and DoD 4515.13.
- Provide support for both space-available and space-required travel services, ensuring passengers are accurately categorized and processed.
- Coordinate passenger flight schedules, process travel documentation, and address customer questions and concerns regarding travel arrangements.
- Assist with the embarkation and disembarkation of passengers, offering guidance and assistance as needed to ensure an organized boarding and deplaning process.
- Operate and troubleshoot passenger processing systems for accurate data entry, ticketing, and baggage handling.
- Verify passenger documentation and ensure all regulations regarding travel documentation and customs are strictly followed.
- Maintain awareness of security protocols, and report any unusual behavior, baggage, or potential security threats following established procedures.
- Provide information to passengers on travel regulations, policies, and related service options.
- Collaborate with other terminal and flight personnel to ensure the efficient coordination of services related to arrivals and departures.
- Prepare and maintain records and reports related to passenger and baggage processing as required.
Minimum Requirements:
- 1-3 years of relevant experience in passenger or baggage processing, terminal services, or customer service roles.
- High school diploma or equivalent.
- Knowledge of passenger check-in and baggage handling standards and security screening procedures, as dictated by DoD, Navy, and Air Force regulations (e.g., OPNAVINST 4660.3, AFI 24-605 V2, Chapter 2, and DoD 4515.13).
- Proficiency in computer systems for passenger check-in, ticketing, and baggage tracking.
- Excellent communication and customer service skills, with fluency in English (written and verbal).
- Strong organizational and time management skills, with the ability to work efficiently in a fast-paced operational environment.
- Must be in possession of a valid passport and be able to travel internationally.
- Passport should be valid for a minimum of one (1) year or more at the time of hiring.
- Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.
- Must be able to obtain and maintain facility credentials/authorization.
Preferred Qualifications:
- Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
- Valid country driver's license and passport.
- Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
- Experience working in a military or government passenger terminal position or similar role.
- Familiarity with military and DoD passenger transport processes, including automated systems used for check-in and processing.
- Strong understanding of passenger service regulations and standards in military and government operations.
- Ability to resolve passenger issues, requests, or concerns in a professional and timely manner.
Other Responsibilities
Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.
