About the role
The Helpdesk Support (Mandarin-Speaking) provides frontline support for workplace-related concerns, focusing on administrative and facilities services. This role ensures smooth office operations by assisting both local and Mandarin-speaking employees with requests related to workspace, maintenance, and general services.
What you'll be doing
- Serve as the primary point of contact for all admin and facilities-related concerns
- Assist Mandarin-speaking employees with requests, ensuring clear and professional communication
- Manage and monitor tickets for issues such as:
- Workspace/seat allocation
- Meeting room reservations
- Housekeeping and maintenance requests
- Office equipment and supplies
- And other Facilities related concerns
- Coordinate with Admin Team (cleaning, maintenance, security, etc.) for timely resolution
- Ensure closure of requests within agreed service levels (SLA)
- Conduct regular follow-ups and provide status updates to requestors
- Maintain accurate records and documentation of requests and resolutions
- Assist in office inspections, audits, and 6S implementation
- Prepare, generate, and submit reports as required by the client, including helpdesk performance, service request trends, and compliance reports
- Analyze recurring issues and provide recommendations for process improvement, aiming to enhance efficiency and service quality
- Perform other tasks from time to time as assigned by management or the client to support office operations
What we're looking for
- Bachelor's degree in any related field
- At least 1–2 years experience in Admin, Facilities, or Helpdesk support
- Proficient in Mandarin and English (required)
- Strong coordination and customer service skills
- Experience in handling vendors and office operations is an advantage
What we offer
At Sodexo On-Site Services Philippines, Inc., we are committed to providing our employees with a supportive and rewarding work environment. As a part of our team, you can expect:
- Competitive salary and benefits package on your first working day
- Opportunities for career development and growth
- Comprehensive training and ongoing support
- A dynamic and collaborative work culture
- Work-life balance initiatives
About us
Sodexo On-Site Services Philippines, Inc. is a leading provider of integrated facilities management and food services solutions. With a global presence and a strong focus on innovation, we are dedicated to improving the quality of life for our clients, their employees, and the communities we serve.
If you are passionate about delivering exceptional customer service and are looking for an exciting opportunity to grow your career, we encourage you to apply now.
