Greetings From LanceSoft !!
Location: Pasig City
Hybrid Setup
Extendable Contractual Role
Role: Service Help Desk
Job Description:
Responsibilities:
- Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations.
- Create, monitor, and manage tickets to assign to respective teams.
- Monitor system alerts, network trends for escalation.
- Resolve technical issues remotely.
- Escalate advanced IT support cases.
- Provide timely updates on issues with the stakeholders.
- Create and maintain IT documentations/guidelines.
- Documenting records of actions taken.
- Create and manage user accounts.
- Provide weekly summary of tickets.
- Provides resolutions on the recurring requests or issues.
Job Requrements
- Graduate of any course, preferably IT-related courses or relevant qualifications.
- Minimum of 2-4 years of service desk experience
- With experience on Active Directory or user account management With experience on documentation
- With experience on Desktop/Laptop and any other computer peripherals troubleshooting
- With minimum experience on system and network monitoring
- Good analytical skills, resourceful, and able to work under minimum supervision
- Strong sense of ownership for one's work and takes opportunity to contribute beyond the job description
- Proactive, flexibility and adoptability to changing work environments, task assignments and priorities
- Effective communication skills in English
- Experience with database and SAP is a plus
