We're looking for a customer-focused Help Desk Customer Service Representative to support borrowers and brokers throughout the mortgage loan process.
Key Responsibilities
- Respond to inquiries from borrowers and brokers regarding mortgage loan applications and processes.
- Provide timely updates on loan application progress and loan statuses.
- Troubleshoot loan-related concerns and assist with basic technical issues.
- Guide customers through documentation requirements and the overall mortgage process.
- Coordinate with underwriting, loan setup, and account management teams to ensure a smooth customer experience.
- Deliver high-quality customer service while maintaining compliance with company policies and industry standards.
Qualifications
- At least 1 year of mortgage industry experience.
- Strong Customer Service/BPO experience, preferably in the banking or financial services industry.
- Excellent verbal and written English communication skills.
- Strong problem-solving skills with a customer-first mindset.
- Comfortable working in a fast-paced, remote environment.
This position is for immediate joiners
