Help Desk Associate

Agrius IT is a global leader in Third-Party Maintenance (TPM) services, specializing in comprehensive support for data center infrastructure, including servers, storage, and networking equipment. We focus on helping clients optimize costs, maximize their IT investments, and adopt sustainable practices. With expertise across multiple brands and a global presence, we deliver 24/7 technical support, customizable Service Level Agreements (SLAs), and a robust inventory of spare parts. Our Multi-Vendor Support (MVS) capabilities enable businesses to extend the lifecycle of End-of-Life (EOL) and End-of-Service-Life (EOSL) hardware. Agrius IT serves as a single point of contact for hardware and software needs, offering support contracts, post-warranty maintenance, lifecycle extension, and recycling solutions.

This is a full-time hybrid Help Desk Officer role, based in Manila with some opportunities to work from home. The Help Desk Officer will be responsible for providing technical, customer, and help desk support to clients. Daily tasks include troubleshooting technical issues, documenting support incidents, and coordinating with other technical teams to ensure effective resolution. The position demands exceptional communication and problem-solving skills to enhance customer satisfaction and support seamless IT operations.

• Proficiency in Help Desk Support and Troubleshooting to diagnose and resolve technical issues effectively
• Strong skills in Technical Support and Customer Support to assist end-users in a professional and efficient manner
• Excellent Communication skills to provide clear explanations and maintain a positive client relationship
• Basic understanding of networking, hardware, and software systems is an advantage
• Relevant certifications in IT support or technical fields are an added benefit
• Ability to work in a hybrid work environment and manage tasks independently