Job Title: Customer Support Associate (Voice)
Work Location: Quezon City
Work Schedule: Shifting schedule including weekends and holidays
Employment Type: Full-Time
Salary: 18,000 - 20,000
Benefits:
- Flex Fund Allowance: 1,000
- 20% Night Shift Differential
- HMO coverage for employee starting Day 1
- HMO coverage for dependents upon certification
- Life and Accident Insurance
- Annual salary increase based on performance
- 13th Month Pay + 14th Month Pay
Qualifications:
- College Graduate (any course) with or without experience, OR Completed at least 2 years in college with at least 6 months of work experience
- Above-average English communication skills
- Strong interpersonal and customer service skills
- Good analytical and problem-solving abilities
- Strong reading comprehension
- Basic knowledge of Microsoft Office applications
- Willing to work onsite in Quezon City
- Willing to work weekends, holidays, and shifting schedules
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide accurate information regarding services, policies, and customer concerns
- Identify customer needs and recommend appropriate solutions
- Resolve issues efficiently while maintaining high customer satisfaction
- Accurately document interactions in internal systems
- Meet service quality standards and performance metrics
- Work collaboratively with internal teams to resolve escalated concerns
