Company Description
Sagility is a global leader in healthcare operations, leveraging over 25 years of experience to deliver exceptional value across the healthcare value chain. With expertise in driving tech-led transformation and providing end-to-end solutions, Sagility collaborates with payers, providers, and industry stakeholders to achieve operational excellence and improve outcomes. The company integrates cutting-edge technology and an AI-first mindset to create innovative, scalable workflows while maintaining compliance. With nearly 45,000 employees across five countries, Sagility is committed to delivering impactful results for its clients worldwide.
Role Description
This is a full-time on-site role for a Healthcare Advocate / Customer Representative located in Quezon City. The key responsibilities include providing exceptional customer service, addressing customer inquiries and concerns, and resolving issues while ensuring a positive customer experience. The role involves supporting customers through phone, email, and chat communication channels, maintaining accurate records of customer interactions, and identifying opportunities to enhance customer satisfaction and support processes.
Qualifications
- Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
- Proficiency in Customer Support and Communication
- Exceptional interpersonal and problem-solving skills
- Ability to adapt to dynamic environments and handle demanding situations
- Prior experience in the healthcare or customer service industry is an advantage
- Proficiency in relevant software and tools is a plus
- High school diploma or equivalent is required; a college degree is advantageous
