Head of Human Resources

Job Description

PURPOSE OF THE ROLE

To lead and manage the strategic and day-to-day operations of the People & Culture function, including Corporate HR, Shared Services, and support to the Philippine Leadership Team. The role ensures effective delivery of HR services, alignment with organizational goals, and consistent implementation of people-focused initiatives across the business.

Overall HR Leadership

Responsible for leading the HR team in all functional areas, including:

• Talent acquisition

• Training, learning, and organizational development

• Employee engagement

• Payroll and benefits administration

• Labor relations

• Performance management

• Salary benchmarking

• Wellness and health programs

• Workplace safety

• Policy development and review

• Succession planning and career development

Also responsible for the administrative oversight of the HR Shared Services team.

KEY RESPONSIBILITIES

1. Talent Acquisition

• Drive proactive recruitment strategies to meet hiring timelines.

• Strengthen employer branding in coordination with Communications and Leadership teams.

• Track and analyze recruitment metrics (time-to-hire, source-of-hire, acceptance rate, etc.).

• Minimize hiring delays to reduce commercial impact.

2. Business Partnering

• Lead HR initiatives and continuous improvement projects.

• Advise leaders on people-related concerns (performance, mobility, disciplinary cases, etc.).

• Partner with leadership to improve employee engagement and address business needs.

• Provide policy interpretation and ensure compliance with labor regulations.

• Conduct periodic audits to ensure consistent HR process compliance.

3. Engagement

• Drive employee engagement activities (DEI programs, social events, community initiatives).

• Oversee CSR partnerships and implement related activities.

4. Learning & Organizational Development

• Manage training programs from onboarding to leadership development.

• Lead talent, performance, and succession management processes.

• Develop competency frameworks to support hiring, movement, and development.

5. Payroll, Rewards & Benefits

• Oversee payroll processing and address escalations.

• Evaluate compensation and benefits competitiveness through market data.

• Support annual salary review cycles within guidelines and budget.

• Provide expertise in salary benchmarking.

6. Wellness, Health & Safety

• Implement health, safety, and wellness programs compliant with legal requirements.

• Supervise clinic operations across locations.

7. HR Analytics

• Provide HR dashboards and insights for management decision-making.

• Support process improvement and Kaizen initiatives.

8. People & Culture Shared Services

• Provide administrative oversight, approve leave and schedules, and assist with escalations.

9. Budget Management

• Lead annual HR budgeting and ensure expenditures remain within approved limits.

10. Occupational Health & Safety, Environmental, Information Security & Quality Compliance

• Comply with organizational OH&S, environmental, and information security requirements.

• Report safety concerns promptly and help maintain a safe working environment.

• Complete mandatory InfoSec training and safeguard sensitive information.

• Follow organizational quality management and documentation standards.

QUALIFICATIONS

Basic Qualifications

• Bachelor's degree in Human Resources, Psychology, or related field

• Strong knowledge of HRIS/HCM tools (e.g., SAP SuccessFactors, Workday, Oracle, etc.)

• Proficient in MS Office

• Strong understanding of Philippine labor laws and compliance

• Solid experience in end-to-end recruitment

• Knowledge of salary benchmarking methodologies (Mercer / Towers Watson is a plus)

• 5+ years of experience in training facilitation and module development

• 10+ years of experience in HR Shared Services or HRIS Administration

• 10+ years of experience in payroll, benefits administration, and statutory compliance

• Strong background in Organizational Development, succession planning, and talent management

• Good understanding of Occupational Safety and Health regulations

• Established network with government and labor institutions

Preferred Qualifications

• Excellent verbal and written communication skills

• Strong presentation skills

• Analytical mindset with HR reporting and data analysis experience

• Ability to work independently and collaboratively

• Strong multitasking and prioritization skills

• Proficient in HRIS, payroll systems, and other employee management tools

KEY COMPETENCIES

• Alignment with organizational Vision, Mission, and Values

• People leadership

• Results orientation

• Customer focus

• Effective communication