Head of HR Operations

10-15 Years

Save

Early Applicant

Job Description

Key Responsibilities

1. HR Service Delivery & Contact Center Management

Lead and oversee the HR Contact Center, ensuring efficient handling of employee inquiries and case management.
Drive service excellence by meeting defined SLAs for response and resolution times.
Establish and monitor key service metrics (e.g., turnaround time, resolution rates, employee satisfaction).
Ensure a consistent, high-quality employee experience across all HR touchpoints.

2. Payroll & Benefits Administration

Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Philippine regulations.
Manage administration of statutory and company-provided benefits.
Ensure proper payroll reconciliation and alignment with Finance.
Monitor compliance with government-mandated contributions (SSS, PhilHealth, Pag-IBIG, taxes, etc.).
Strengthen internal controls across payroll and benefits processes.

3. HR Knowledge Management & Documentation

Manage and maintain HR knowledge platforms (e.g., HR portal, intranet, FAQs).
Ensure all HR policies, procedures, and guidelines are updated, accessible, and version-controlled.
Coordinate with policy owners for periodic reviews and updates.
Facilitate proper documentation handling, including coordination with Legal and Compliance for archiving.
Ensure employees have access to accurate and up-to-date HR information.

4. Governance, Compliance & Data Integrity

Implement and maintain strong operational controls across HR transactions.
Ensure accuracy and integrity of employee master data in collaboration with HRIS teams.
Support internal and external audit requirements related to HR operations.
Uphold strict confidentiality and proper handling of employee data.

5. Leadership & Team Management

Lead, coach, and develop the HR Operations team, including HR service and payroll specialists.
Build a high-performing, service-oriented, and detail-driven team culture.
Drive capability development in payroll governance, service delivery, and operational excellence.
Manage performance, succession planning, and team engagement.

Key Stakeholders

Required

Qualifications & Experience

1015 years of experience in HR Operations, including payroll and benefits
At least 810 years in a leadership role managing HR or shared services teams
Strong expertise in payroll processing, reconciliation, and benefits administration
In-depth knowledge of Philippine labor laws and statutory requirements
Experience in structured or high-volume environments

Technical Skills