Head of Financial Crime Operations

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.

Zepz is the power behindWorldRemitandSendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity:We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.

• Outcomes:We work for our customers. Their success and prosperity are the results we focus on delivering.

• Velocity:We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance.

Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact!

In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role

The Head of Financial Crime Operations is responsible for managing a team of 70 First-Line-Of-Defence and Financial Crime Analysts, covering our core Financial Crime processes: PEPs & Sanctions Screening; ID&V / KYC; Transaction Monitoring; Enhanced Due Diligence; Fraud. The role is onsite in our Operations centre in Cebu City, Philippines.

The role requires a strong operator with proven experience of establishing, managing and improving high performing Analyst teams. The successful candidate will have a demonstrable track record of hitting key performance metrics relating to quality and efficiency, as well as of developing and upskilling Analysts and building a high energy culture centred around continuous improvement.

We are looking for a market-leading A-player to fill this position and are offering an attractive compensation package for the right candidate.

What you bring to the table

• 5-10+ years of experience in successful management of large-scale Operations teams.

• Financial Crime Operations experience will be a key differentiator, but candidates with excellent credentials in other Operations environments will also be considered.

• Proven ability to use data (KPIs, SLAs, QA scores) to diagnose operational issues and drive evidence-based solutions.

• Excellent communication, presentation, and influencing skills, with the ability to convey complex technical, operational and regulatory concepts to both technical and non-technical audiences.

What you will focus on

Financial Crime Team Management

• Providing operational leadership to a team of 70+ Analysts.

• Line managing the Team Managers and Senior Analysts.

• Setting performance targets and successfully managing the teams to achieve these targets.

• Managing the delivery of on-site training and coaching.

• Providing accurate and timely reporting on productivity and quality metrics to senior management.

• Conducting accurate and timely capacity planning.

• Creating and maintaining standard operating procedures and end-to-end process documentation.

Change & Transformation

• Implementing a Lean operating model with a strong focus on continuous improvement of productivity and quality metrics.

• Identifying opportunities to improve productivity and quality. Documenting change requirements and working with colleagues across the business to drive change requests to successful outcomes.

• Acting as liaison between Financial Crime Operations and Product, Engineering, Compliance and other functions to collaborate on change initiatives which will enhance the effectiveness of Operations.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply Let's Go.