Head of Facilities Maintenance (Shared Services/Retail Stations)

Job Description

Position Title: Head of Facilities Maintenance
Reports To: Head of Repairs and Maintenance - Australia
Work Set Up:Full Onsite/ Quezon City (Eastwood Area)/ AU Hours

Role Purpose

The Head of Facilities Maintenance is responsible for supporting the needs of a national retail network and its service station operators. The role ensures effective facilities management across all sites by working closely with Retail Operations and other internal teams to deliver high-quality, uninterrupted services.

Key Responsibilities

• Implement and continuously improve the facilities management program, including ad hoc repairs, preventive maintenance, and capital works across a national network.

• Oversee service providers and contractors to ensure business continuity and minimal disruption to operations.

• Coordinate maintenance activities related to fuel systems, signage, and branding.

• Develop and recommend planned maintenance initiatives that deliver commercial and operational benefits.

• Lead budget planning, analysis, and reporting for the facilities function.

• Maintain strong and effective relationships with contractors and partners.

• Manage the CMMS system, ensuring accurate asset tracking and timely processing of work orders.

• Ensure all on-site works adhere to OH&S guidelines.

• Serve as the first point of contact for maintenance issues and resolutions.

• Collaborate with Property, Real Estate, Construction, Signage, and Repairs and Maintenance teams.

• Identify process improvements and cost efficiencies.

• Apply innovative and practical approaches to technical challenges.

• Work closely with Retail Operations to enhance services and meet business needs.

• Ensure timely rectification of maintenance works.

• Proactively manage subcontractors and monitor all work orders.

Qualifications & Key Selection Criteria

• 5-10 years of experience in Building or Facilities Maintenance, ideally in a national retail environment.

• Proven experience leading a facilities team of at least 8 members.

• Willingness to work on-call after hours.

• Strong technical knowledge of building operations and service station facilities.

• Understanding of OH&S legislation, risk management, and compliance standards.

• Trade management background is preferred.

• Demonstrated leadership, accountability, and resilience.

• Structured, analytical thinker with a continuous improvement mindset.

• Engineering, building, or relevant trade qualifications (preferred).

• Experience managing multiple-site facilities or building maintenance.

• Proficiency in MS Office and CMMS systems.

• Ability to interpret pricing, quotations, and building plans.

• Excellent written and verbal communication skills with the ability to manage internal and external relationships.

• Experience in petroleum, fuel, or convenience retail industries is an advantage.