Head, Fraud E-Channel Support (Consumer Banking)

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Job Summary

The Head, Fraud Detection and Prevention for Secured Portfolio and Credit Card E-Channel is primarily responsible for managing fraud risks across credit card e-channels, particularly the Metrobank App (MBOA) and Metrobank Online (MBO).

The role is responsible for aligning and overseeing all key performance indicators (KPIs) and controls related to fraud risk across credit cards, personal loans, auto loans, and home loans. It also includes monitoring and optimizing the performance of fraud detection and prevention tools such as Falcon, Intuition, and the new loan origination system.

Qualifications

• Bachelor's degree holder, preferably in a business-related course
• Experience with the Falcon System is preferred
• At least five (5) years of fraud management experience in the banking industry, with experience in a senior managerial role
• Proficient in Microsoft Word, Excel, and PowerPoint
• In-depth knowledge of the credit card business; knowledge of Authorization, Fraud, and Chargeback Systems is an advantage

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector - Credit Operations Group

Location: 100% Onsite - MCC, Ayala Ave, Makati City