Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
Join the Dayforce Support Team and be part of an organization delivering world-class application support for the Dayforce HCM solutionour award-winning, cloud-based Human Capital Management platform that is improving the lives of millions of workers around the globe.
In this role, you'll deliver fast, effective case resolution while creating exceptional customer experiences that build trust and long-term loyalty. We are a team of passionate, customer-focused professionals dedicated to our clients success. We innovate constantlyand people notice. Our clients recognize it. Industry experts recognize it. Most importantly, the people who use our software love us for it.
Due to the continued growth and demand for our HCM application, our Support Team is expanding. Our employees are fun, intelligent, and team-oriented individuals who live our core values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility.
Sound intriguing We're looking for an Applications Analyst to join our team.
What You'll Get To Do
- provides front-line support for Dayforce's Talent modules, including Recruiting, Onboarding, Learning, Performance Management, Compensation Management, and Succession Management to Dayforce clients
- The role focuses on resolving customer cases and calls, troubleshooting functional and technical issues, and delivering timely, high-quality support to ensure customer success.
- Use strong analytical and problem-solving skills to resolve incidents efficiently while maintaining the highest level of client satisfaction
- Collaborate with client administrators, QA, and Services teams to champion client priorities and drive cases to resolution
- Combine technical and functional expertise with strong business acumen to deliver high-quality, client-focused support
- Communicate clearly and consistently, providing clients with regular and timely case updates
- Deliver customer support via email, phone, and video calls, as needed
- Contribute to the support knowledge base by reproducing and documenting software defects
- Assist with operational projects aimed at enhancing customer support experience and optimizing internal processes
Why This Role Matters at Dayforce
- Dayforce wins when our customers win
- You directly contribute to our clients success
- You support an award-winning, enterprise cloud HCM platform used by organizations worldwide
Skills And Experience We Value
- A confident, optimistic I've got this mindset, with the ability to handle challenges through strong communication, organization, and problem-solving skills
- A passion for customer experience and satisfaction
- The ability to balance hard work with celebrating customer and team successeswe foster a positive, fun team culture
- Flexibility to work varying hours, as needed
- A degree and/or relevant industry experience preferred
What Would Make You Really Stand Out
- SQL knowledge or experience with relational database systems
- Familiarity with Microsoft Server technologies (e.g., Windows, SQL Server)
- Experience using Salesforce
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
