Urgently hiring for one of our direct clients in the Philippines.
Job Title: Group Manager- Workforce Management
Location: Metro Manila
Work Mode: Onsite, Shifting Schedule
Required
- Bachelor's Degree (in business/finance or relevant field) or 10 plus years of experience in forecasting or capacity planning to include advanced utilization of workforce management tools and data analysis tools.
- Strong written and verbal communication skills, including the ability to communicate complex data in comprehensive ways.
- Proven track record of forecasting models and analysis of key business trends and actual versus budget variances.
- Ability to determine, implement and evaluate business metrics to meet ongoing organizational needs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
- Ability to deal with and solve problems using solid judgment skills.
- Exceptional PC skills with multiple products such as Microsoft Office applications including strong MS Excel skills, MS Word, PowerPoint, E-mail, database and Internet software.
- Ability to handle multiple phone systems
Experience in financial analysis/planning, predictive modeling/forecasting, project management and operational analysis.
Other Skills Required
1- Group Manager WFM - is responsible for managing and facilitating workforce activities for the company.
2- Works with various teams to create, review and adjust daily forecast volumes and handles time to achieve optimal staffing.
3- This role manages and facilitates ongoing improvements to Workforce scheduling techniques, planning, analysis and reporting.
4- Maintains and administers Workforce Systems and Processes.
