Amenable to work 100% onsite at our WNS Exxa Towers, Bridgetowne Site
Can work on a night shift/shifting schedule
Minimum of 5 years direct team management experience managing 100-120 FTE's
At least 3 years experience in managing Leisure Travel (Sales) accounts
GDS - Proficient & minimum of 3 years hands-on experience on Amadeus GDS (Global Distributed System)
Good understanding of IATA Rules; NDC, New bookings, exchanges, cancellations, Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
Knowledge of ARC and their reporting procedures.
Profeciency in Excel, PPT & power BI (desirable) etc.
Excellent communication skills - written and verbal
Knowledgeable in Quality tools
Should be flexible to 24X7 work environment
Strong ability to multi-task while effectively communicating with the customers
Strong time management skills
Responds effectively under stressful situations
With guidance, learns quickly on the job
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experiences
Job Description:
Responsible for people management: grooming & managing talents
Adhering to the SOP & ensuring delivery on team/client KPI's - productivity, quality, sales, attrition, absence etc.
Responsible for leading client interaction and business reviews
Process management, team management, operational governance, reporting & transformation
Drive continuous improvement and transformation initiative
Lead and participate in initiatives to improve site business delivery and cost metrics
Working towards ensuring profitability of the account
