Global People Operations/SSC Specialist, Manila

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most

About the Role

We are hiring a SSC/People Operations Specialist to join our Global people Team, based in Manila (Philippines). In this role, you will deliver global high-quality HR operational support, partnering with the HRBP, and cross-functional stakeholders to ensure a seamless employee experience — from onboarding through offboarding.

This is a great fit for someone who enjoys hands-on operational work, thrives in a multi-country environment, and wants to grow their HR career within a global function.

Office Location: 6F Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City, Philippines

Work Arrangement: onsite

What You Will Do

Onboarding & Employee Experience

- Own end-to-end onboarding for new hires, and work with HRBP and act as the key point of contact for new joiners during their first weeks, ensuring a consistent, positive experience

Country Expansion & Vendor Management

- Support the initial HR setup for new countries entering the region

- Manage day-to-day communications and coordination with Employer of Record (EOR) vendors

- Track vendor deliverables and SLAs, escalating issues as needed

Employee Lifecycle & Data

- Manage employee lifecycle events including onboarding, internal transfers, and offboarding

- Maintain accurate employee records, assignment files, and HRIS data

- Track and audit visa, insurance, and assignment expiration dates; proactively flag renewals and required actions

Policy, Process & Knowledge

- Help develop and maintain HR policies, SOPs, and country-specific Q&A documentation, and spot process gaps and recommend improvements

Daily SSC Operations

- Handle day-to-day operational tasks and respond to employee inquiries in a timely, service-oriented way

- Escalate complex or sensitive issues appropriately while owning them through to resolution

Payroll Coordination

- Serve as the primary point of contact for external payroll and EOR vendors

- Audit payroll input data (new hires, salary changes, leave, terminations, business travels etc.) for accuracy before each cycle

- Coordinate issue resolution between the vendor and internal stakeholders; escalate discrepancies promptly

What We're Looking For

- Bachelor's degree

- At least 3 years experience in HR operations or shared services, ideally supporting multiple countries

- Solid knowledge of Philippine employment practices; familiarity with other APAC (Malaysia, Thailand, Vietnam etc.) countries employment laws are good to have

- Hands-on experience with onboarding, offboarding, and employee data management

- Familiar working with EOR vendors and HRIS platforms

- Strong attention to detail and data accuracy

- Able to juggle multiple priorities and deadlines in a fast-paced environment

- English: excellent writing and communication skills; additional languages a plus (Mandarin: good to have)

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.