Global Inside Sales Representative (PST hours)

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

We are seeking a qualified professional based in the Philippines to support our global teams. This role will assist sales and operations with tasks such as purchase order processing, quote creation, customer inquiries, maintaining accurate records, engaging with existing customers, and supporting prospecting activities.

Role Description:

This is a full-time, remote role at Sycomp. The Global Inside Sales professional manages the end-to-end sales order lifecyclefrom customer quotations through final delivery and issue resolution. This role ensures accuracy, compliance, and timely fulfillment while serving as a key liaison between customers, sales, logistics, and supply chain teams. A core responsibility includes proactively managing and reporting backorders to maintain customer satisfaction and optimize inventory flow.

Key Responsibilities:

• Order and Quote Processing: Process customer orders and generate accurate, compliant quotations.
• Order Fulfillment & Logistics Coordination: Monitor order status, collaborate with logistics teams, and resolve discrepancies to ensure timely delivery.
• Backorder Management & Reporting: Track backorders, provide customer updates, generate reports, and prioritize fulfillment.
• Customer Service & Communication: Serve as the primary contact for order- and quote-related inquiries and issues.
• Invoicing & Accounting Support: Assist with investigating discrepancies between purchasing, receiving, and accounts payable systems.
• Process Improvement & Analysis: Analyze order metrics and contribute to process and workflow improvements.

Qualifications and Skills:

• Bachelor's degree in a relevant field or equivalent experience
• 23 years of experience in sales order management, quote processing, logistics, or an IT-related role (preferred)
• Strong attention to detail
• Fluent in English (verbal and written)
• Background working with an IT distributor, reseller, or vendor
• Proficiency with ERP/CRM systems and Microsoft Office
• Excellent communication, problem-solving, and interpersonal skills
• Strong organizational and time-management abilities
• Customer-focused mindset with a demonstrated commitment to satisfaction
• Ability to work independently in a remote environment
• Ability to manage multiple tasks while delivering high-quality results
• Effective collaboration with all levels of the organization and external vendors

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [Confidential Information].