Global Hubspot Sales Operations

Do you enjoy working inside systems, fixing what's broken, and making things run correctly

Can you take messy, inconsistent data and turn it into something accurate, reliable, and usable

Do you get satisfaction from building workflows, troubleshooting issues, and ensuring nothing slips through the cracks

Final question: When faced with a complex challenge, do you get excited, or run away

At Crisp, we're on a mission to help 10,000 law firms each grow their revenue by $10,000,000 over the next 10 years, creating a $10 billion impact in the legal industry.

We operate with the intensity of a championship team, where every player is expected to bring their best, own their outcomes, and drive results.

We're hiring a HubSpot Sales Data Operations team member to support our Sales organization by owning data accuracy, workflow execution, and system reliability inside HubSpot.

This role exists for one reason:

…to ensure that our HubSpot data is accurate, our sales workflows function correctly, and our Sales team can operate without friction, enabling leadership to make decisions based on reliable data and drive revenue growth. If data is wrong, decisions are wrong. This role ensures that never happens.

** IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions:

Follow this Willo link (recorded interview platform), and answer the few questions on there, first.Then reply to the ad, stating you've completed the Willo, and we will be in touch.

Who You Are:

• You are highly detail-oriented and process-driven.
• You take ownership of problems and solve them without being handheld.
• You move with urgency and do not let tasks sit idle.
• You are highly experienced being the HubSpot expert and troubleshooting issues independently.
• You are not afraid to get your hands dirty fixing data and cleaning systems.
• You communicate clearly and directly.
• You can handle a fast-paced, high-pressure environment with strong personalities.
• You do not make excuses, rather, you find solutions.

What You'll Do:

HubSpot Data Ownership & Accuracy

• Own data cleanliness and accuracy inside HubSpot across the entire sales pipeline
• Identify and fix incorrect, incomplete, or inconsistent data
• Ensure all sales data reflects reality and can be trusted for decision-making

Workflow & Automation Execution

• Build, maintain, and troubleshoot HubSpot workflows and automations
• Ensure lead routing, deal movement, and task assignments function correctly
• Reduce friction for Sales by simplifying and optimizing workflows

Sales Pipeline & Reporting Support

• Maintain and support the integrity of the deal pipeline (lead calls close)
• Ensure accurate tracking of sales KPIs and performance metrics
• Support and maintain integrations feeding into reporting systems (e.g., Daily Dash)

System Troubleshooting & Problem Solving

• Diagnose issues across HubSpot, integrations, and workflows
• Work cross-functionally with Sales team members to identify root causes
• Implement solutions quickly without waiting for direction

Process Documentation & Training

• Build and maintain clear, step-by-step process documentation (point-and-click SOPs)
• Train Sales team members on correct system usage
• Ensure new hires are properly set up and onboarded in HubSpot and related tools

Quality Control & System Integrity

• Ensure all workflows, automations, and data structures are functioning correctly
• Continuously monitor for errors, inconsistencies, and breakdowns
• Escalate issues quickly and proactively

Our Requirements Are Pretty Straightforward. To Qualify You Must:

• 2+ years experience managing a company's HubSpot instance for Sales
• Strong understanding of sales pipelines and funnel stages
• Proven experience building workflows and automations
• Strong problem-solving ability and resourcefulness
• High level of proficiency in Google Sheets (formulas, lookups, data handling)
• Ability to work independently and execute without constant direction
• Strong written and spoken English
• Ability to work U.S. business hours consistently
• Ability to move quickly without sacrificing accuracy
• Bonus:
• HubSpot certifications
• Experience with the following integrations: Zapier, Coefficient
• Familiarity with sales tools such as Zoom Phone or similar systems
• Exposure to AI tools or automation platforms

In Return, Here's Our Promise to You:

At Crisp, we don't just hire people: we build A-players.

• Clear expectations. You will know exactly what success looks like.
• High-impact work. Your work directly affects revenue decisions.
• Fast-paced environment. Work moves quickly and decisively.
• Growth opportunity. Strong performance leads to expanded responsibility.
• Ownership culture. You are trusted to solve problems and execute.

Why Our Work Matters:

Lawyers go to law school to learn how to practice law, but law school doesn't teach them how to run a business. In a world where the best cases often go to the best marketers, not necessarily the best lawyers, legal expertise alone isn't enough. That's where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it's a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win.

We empower law firms to not only grow their businesses but also make a bigger impact — delivering better outcomes and driving positive change.

At Crisp, we're here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

By empowering our law firm clients to succeed, we're not just building stronger businesses; we're creating a ripple effect of positive change that impacts lives, families, and communities across the country.

About Crisp:

Crisp is an incredibly fast-moving, high-growth company (1470%+ growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.

Check out what we are about here: www.crisp.co/careers

We're all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:

• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year® 2023
• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7-Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta's fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Recognized as Atlanta's Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth
• Published the legal industry's best-selling marketing book
• Host of the most listened-to podcast in the legal industry
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

Why You Should Work Here:

• You will work in a company where operations and systems are taken seriously
• You will be part of building and improving core sales infrastructure
• You will gain exposure to high-level sales operations and systems
• You will be pushed to grow and perform at a high level

If you're looking for a job that's boring and easy, you won't find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we're determined to be great.

If you want to solve real problems, own systems, and operate at a high level — apply.