Job Responsibility
We are seeking an experienced and customer-focused Travel Consultant with strong expertise in handling complex travel itineraries via voice support. The ideal candidate should possess in-depth knowledge of global travel processes, including ticketing, reissuing, changes, cancellations, and GDS operations. This role requires excellent communication skills, problem-solving abilities, and the capability to deliver a seamless travel experience to corporate or leisure travelers.
- Handle inbound travel-related voice calls and provide end-to-end support for reservations, modifications, and travel advisories.
- Create, modify, and manage complex domestic and international itineraries, including multi-city, round-the-world, and mixed-carrier journeys.
- Process airline ticketing functions such as issuance, reissuance, revalidation, exchanges, and voids using GDS.
- Manage cancellations and offer fare-appropriate solutions while adhering to airline policies and client travel program guidelines.
- Provide accurate fare quotes, check availability, interpret fare rules, and ensure compliance with travel policies.
- Coordinate with airlines, suppliers, and internal teams to resolve booking or service-related issues.
- Maintain high service standards while meeting performance metrics such as quality, AHT, and customer satisfaction.
- Keep up-to-date with airline regulations, travel advisories, visa requirements, and industry changes.
- Document all interactions accurately on GDS/ booking tools.
Required Skills/Qualification:
- Minimum 3–4 years of experience in travel industry operations, preferably in voice support.
- Strong command over (GDS) with hands-on experience in ticketing, reissues, and complex itineraries.
- Thorough understanding of airline fare rules, booking classes, and travel documentation requirements.
- Excellent verbal communication and customer-handling skills.
- Ability to work under pressure, manage escalations, and handle high-value bookings with accuracy.
- Flexibility to work in shifts (24x7 environment depending on business needs).
- Strong problem-solving skills and attention to detail.
Preferred Qualifications:
- Strong CX (Customer Experience) understanding
- Experience supporting corporate travel clients.
- Knowledge of international travel regulations, travel insurance, and loyalty programs.
