MIS Manager

5-7 Years

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Early Applicant

Job Description

Management Reporting and Analytics

Prepare daily, weekly, and monthly MIS reports covering bookings, sales, cancellations, refunds, collections, margins, supplier performance, and channel performance.
Develop dashboards and KPI reports for management using data from booking systems, finance systems, CRM, and online platforms.
Analyze trends and provide insights to support business planning and decision-making.
Standardize report formats and ensure timely distribution to stakeholders.

Data Management and Accuracy

Maintain data accuracy, consistency, and integrity across systems and reports.
Reconcile data from booking engines, OTA platforms, payment gateways, banks, CRM, and accounting systems.
Monitor master data such as customer records, product data, supplier codes, and transaction mapping.
Identify data issues and implement corrective actions.

Systems Support and Process Improvement

Support operational systems used by reservations, sales, finance, marketing, and customer service teams.
Coordinate with IT teams, software vendors, and service providers for system issues, updates, and enhancements.
Improve manual processes through automation, templates, and better report workflows.
Document SOPs, reporting logic, and system processes.

Business Intelligence and Performance Monitoring

Track and report key metrics such as revenue, conversion rates, booking volumes, channel performance, refund levels, and customer trends.
Build tools and dashboards that improve visibility of business performance.
Support management in forecasting, planning, and performance reviews using reliable data.
Assist department heads in defining and monitoring KPIs.

Access, Controls, and Compliance

Manage user access, data permissions, and reporting controls where applicable.
Ensure backups, file controls, and reporting archives are maintained properly.
Support audit requirements related to system reports, transaction history, and data records.
Promote data governance and confidentiality across the organization.

Qualifications

Bachelors degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
Atleast 58 years of experience in MIS, reporting, data analysis, or systems support, with 23 years in a managerial or supervisory role preferred
Experience in travel, OTA, e-commerce, hospitality, or high-volume transaction environments is a strong advantage
Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms such as Power BI, Tableau, or similar.
Experience working with databases, ERP/accounting systems, CRM platforms, or booking systems is an advantage.
Knowledge of GDS, booking engines, payment gateways, and travel-related systems is a plus
Strong analytical, problem-solving, and process improvement skills.
High attention to detail and ability to manage multiple reporting deadlines.