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TTEC Customer Care Management Philippines Inc

Get hired and earn up to P24,000 with TTEC Pampanga Telco Account

0-1 Years
PHP 21,000 - 24,000 per month
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Job Description

Your potential has a place here with TTEC's award-winning employment experience. As aChat Service Representative working onsite in Pampanga,you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

  • Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
  • Connect and resolve issues with customers using clear communications

What You Bring to the Role

  • Open to newbies or with customer service experience
  • Completed high school (old curriculum) or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Good in English written communication skills
  • Computer experience and can reach 40 words per minute typing speed
  • Preferably within 50 KM radius from TTEC Pampanga site

What You Can Expect

  • Performance bonus opportunity of up to PHP 30,000 monthly
  • Relocation bonus of PHP 20,000 for new hires residing outside of Pampanga
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visithttps://mybenefits.ttec.com/for more information.

Diploma, ITC/NTC/Vocational, Bachelors/ Degree

More Info

Job Type:
Employment Type:
Open to candidates from:
Philippines/Filipino

About Company

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job ID: 135618697

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