German-Speaking Technical Support

Category: Service Desk / End User Services

Work Setup: Onsite in Taguig (Ortigas also possible)

Work Schedule: Shifting

Salary Range: PHP 90,000 100,000

Employment Type: Full Time

Headcount: 4

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• With or without prior Service Desk experience
• Minimum 2 years Technical Support / IT Support experience
• Able to speak, read, and write German (Native or C1 proficiency)
• With an active working visa, permanent resident visa, or active TRV
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's Degree
• Basic troubleshooting and understanding of technical terms required
• Open to candidates from abroad willing to relocate (with relocation package)
• Must be open to work onsite in Taguig or Ortigas
• Hiring process: Language Technical Final Interview

• Resolve technical issues using excellent customer service, problem-solving, and technical reasoning.
• Respond to inquiries via phone, email, or ticketing tools with speed, accuracy, and professionalism.
• Collaborate with managers, colleagues, and clients to achieve customer satisfaction.
• Produce high-quality results and meet required turnaround times.
• Follow troubleshooting procedures and escalate issues when needed.
• Learn, understand, and master all required tools and systems.
• Stay updated on policies, processes, and operational changes.
• Adhere to assigned shift schedules, breaks, and rest day arrangements.
• Submit required service delivery reports.
• Report potential issues and provide process improvement feedback to management.
• Attend required meetings and maintain quality standards aligned with metrics.

• Strong English and German communication skills
• Keen attention to detail
• Solid analytical and problem-solving capabilities
• Good computer literacy and technical skills
• Process mapping ability
• Service-minded, proactive, and able to multitask
• Strong interpersonal skills (empathy, clarity, tone)
• Background in IT, Finance, or HR is a plus