Key Responsibilities
- Handle customer inquiries via email, chat, and/or calls in both German and English.
- Provide accurate information about products, services, or account-related concerns.
- Troubleshoot customer issues and coordinate with related teams for escalations or resolutions.
- Translate and interpret documents, messages, and instructions between German and English when necessary.
- Maintain detailed and accurate records of interactions in CRM or ticketing tools.
- Meet performance metrics such as quality scores, response time, and customer satisfaction.
- Ensure compliance with company policies, guidelines, and data protection standards.
- Assist with process improvements by providing feedback based on customer insights.
Qualifications
- Proficiency in German (B2C1 or native) and English, both written and verbal.
- Previous experience in customer service, support, BPO, or multilingual roles is an advantage. Newbies are welcome to apply.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Willingness to work shifting schedules, weekends, or holidays as required.
- Familiarity with CRM platforms or ticketing systems is a plus.
Job Description
The GermanEnglish Customer Support Representative is responsible for delivering high-quality customer service to clients through multiple communication channels, including email, chat, and phone. This role involves assisting customers with product, service, and account-related inquiries while ensuring timely and accurate resolutions. The representative will also support translation needs between French and English and collaborate with internal teams to resolve complex issues. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset in a fast-paced, multicultural environment.
