Genesys Contact Center
NYGC Services INC- Posted 30 days ago
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Job Description
Description
We are looking for an experienced Genesys Contact Center professional to join our team in Southeast Asia. The ideal candidate will have a strong background in designing and managing Genesys solutions, with a focus on enhancing customer experience and operational efficiency.
Responsibilities
- Design, implement, and manage Genesys Contact Center solutions to improve customer experience.
- Collaborate with cross-functional teams to ensure seamless integration of contact center technologies.
- Monitor and optimize system performance, ensuring high availability and reliability.
- Provide technical support and troubleshooting for contact center applications and infrastructure.
- Train and mentor junior team members on Genesys systems and best practices.
Skills and Qualifications
- 3-10 years of experience in Genesys Contact Center solutions or related technologies.
- Strong knowledge of contact center operations and customer service best practices.
- Proficient in Genesys platform components such as Genesys Cloud, PureConnect, and PureEngage.
- Experience with telephony systems, IVR design, and ACD routing.
- Familiarity with reporting and analytics tools to assess performance metrics.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, both written and verbal.
More Info
Key Skills
About Company
New York Global Consultants Inc. (DBA: NYGCI) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services, ERP Services and Enterprise Application services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goal. NYGCI’ mission is to let our customers maximize their performance through our excellent IT Professionals. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. Since 2013, NYGCI has expanded its services to state and federal government agencies.