Fortune Global 500 UPS /
:
- Process orders via all sources to include trade stock, sample, no-charge and international
- Work effectively with clients and our Distribution Centers to ensure orders ship as expected
- Process credit memos
- Perform back-order procedures and proactively validate changes in all situations
- Perform all month-end processes, i.e., billing, reports, issue sheets verify information accuracy
- Effectively respond to customer inquiries and complaints
- Thoroughly understand all system generated reports be able to identify report solutions to client issues; know when customization is required
- Thoroughly understand regulatory issues as they relate to the Healthcare Logistics group, client, and client's customer
- Identify and propose business opportunities/special projects for the Healthcare Logistics group and/or client
- Communicate effectively with employees at all levels within the Healthcare Logistics group organization and client organization
- Participate in client conference calls, meetings, and presentation
- Miscellaneous special projects as assigned
- Other duties as assigned
EXPERIENCE AND EDUCATION*
BS Degree in business or related field, or equivalent work-related experience is preferred; High School Diploma or equivalent degree is required.
Required Metrics And Skills
Minimum 1-3 year's previous customer service experience desired.
- Excellent Performance and Attendance for the past 3 months
- Excellent oral and written communication skills
- Able to effectively communicate with all levels of the Healthcare Logistics group personnel as well as clients and clients customers
- Ability to learn system functionality to accomplish necessary objectives
- Ability to handle multiple tasks simultaneously
- Ability to organize and prioritize work to meet deadlines
- Ability to thrive in a team environment
- Good problem-solving skills
- Proven organizational and proofreading skills
- Detail oriented
- Professional demeanor
- Proficient using Microsoft Office 97 (Word, Excel)
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UPS
