Fortune Global 500 UPS /
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Job Summary
We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.
Key Responsibilities
- Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
- Account Management Support: Assist with account-related inquiries and coordination.
- Shipping & Tracking Services: Provide guidance and updates on shipment status.
- Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
- Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
- Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.
Qualifications
- High school diploma, GED, or international equivalent
- Strong verbal and written communication skills
- Excellent problem-solving abilities
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UPS
