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Explore sua prxima oportunidade em uma organizao da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam voc a melhorar a cada dia. Sabemos o que preciso para levar a UPS para o futuro - pessoas com uma combinao nica de competncia e paixo. Se voc tem as qualidades e a motivao para liderar voc mesmo ou equipes, h funes prontas para cultivar suas habilidades e lev-lo(a) para o prximo nvel.
Descrio Do Cargo
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Shift: Tuesday to Saturday
Working Hours Range: Between 1:00 am and 2:00 pm (Rotating shifts)
Responsibilities
- Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
- Maintains awareness of performance goals and results.
- Meets or exceeds Key Performance Indicator metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
- Submits ideas and solutions to improve the UPS experience
- Multiskills
Qualifications
- Strong customer service skills and listening skills
- Strong written and verbal communication and problem solving skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
- Customer service experience
- English 70% (conversational) MANDATORY
- Systems management (Office)
- 44 weekly hours
- Teleworking 100%
- Grade: 007
Tipo De Colaborador
Permanente
A UPS tem o compromisso de oferecer um local de trabalho no qual no aja discriminao, assdio e retaliao.
