- Effectively communicate with players to understand their needs and
demands.
- Answer customer support tickets, emails, user reviews, chats, and/or
comments in a professional, respectful and timely manner.
- Maintain, moderate, and provide customer support in all social media
accounts, forums, and official review stores related to the product.
- Provide reports on community feedback, buzz and viral coverage
- Maintain social network presence including Facebook, Twitter, and other social media platforms
- Highlight any players concerns and issues that you are aware of across the social media and forums to the respective teams
- Data management and reporting on content, events, and activities
- Study and familiarize the game with the goal to learn the process and curves of the game
- Collect, investigate, process, and document various data regarding in-game
issues, exploits, and bugs
- Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.
- Average communication skills (mainly written) in English.
- Experience in customer/game/player support (mail and chat support) is a plus
- Experience in moderating an online community is a plus
- Experience in community management across territories and cultures
- Attention to detail and ability to multitask
- Ability to interpret website traffic and online customer engagement metrics
- Experience launching community initiatives (e.g. building an online forum, Discord channel, Facebook page, Facebook group, launching an ambassador program, creating an event series and writing an email newsletter)
- Requires strong attention to detail & follow through on user issues
- Ability to handle difficult customers, players, or users in a polite and professional manner.
- Good team player and requires minimal supervision
- Organized and results-oriented
- Experience with MMORPG, RPG, Action, Puzzle and other game genre (PC/Mobile)
- Knowledge and Passion for NFT games and Cryptocurrency is a plus.
- Familiar with various media platforms and blockchain, and new media operation mode
- Amenable to work on shifting schedules including evenings, weekends and/or holidays. (as required)
- Applicants must be willing to work in Pasig City (on-site)
