Japanese (Bilingual) Game Support Representative
- Posted a month ago
- Be among the first 10 applicants
Job Description
- Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
- Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
- Respond to support tickets, emails, and other communication channels professionally and promptly.
- Work closely with Korean counterparts in our head office (mainly written communication).
- Ensure accurate documentation of player concerns, feedback, and resolutions.
- Contribute to improving customer support processes and player experience.
- Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
- Experience in customer service, game support, or related fields is a plus.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced gaming environment.
- Knowledge or interest in the gaming industry is highly preferred.
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