JOB DESCRIPTION
Client Delivery & Operational Execution
- As the team leader, use your experience, organizational skills, sound judgement and ability to prioritise tasks to help your team perform and grow as a product-line centre of excellence in Private Credit.
- Establish and maintain product-line specialisation standards (PC) for assigned team members, ensuring appropriate coverage of skills and knowledge.
- Serve as primary escalation point for Client Servicing and, where appropriate, clients on product-specific operational matters.
- As the central point of contact within the Client Delivery team for your accounts and designated product line(s), identify and anticipate possible problem areas, accurately measure potential risks and business expansion opportunities, and offer suitable operational solutions to both clients and front office stakeholders.
- Guarantee all operational aspects of the account for your product line(s) and be responsible for the financial monitoring of the client portfolio (including oversight of client invoicing, in coordination with relevant functions).
- Own the implementation and ongoing refinement of the full delegation operating model for your product line(s), including definition and monitoring of SLAs, key performance indicators and control frameworks in partnership with Client Servicing and Relationship Management.
- Guide your Senior Officers and Officers in completing their work, acting as the final level of review for complex deliverables and ensuring consistent quality across the team.
Communication & Cross-Functional Coordination
- Partner closely with Client Servicing and Relationship Management to ensure that the operating model, SLAs and service scope are clearly defined, communicated and adhered to for each client relationship within your product line(s).
- Build and maintain strong working relationships with other internal teams (e.g. Legal, Tax, Product, Technology, Treasury) to ensure that operational processes support client requirements and regulatory obligations.
- Represent Client Delivery in client and internal service review meetings as required, providing clear operational updates, explaining performance metrics, incidents and remediation plans.
- Manage relationships with external service providers in the industry, including auditors, law firms, custodians and banks, from an operational delivery standpoint.
Control, Compliance & Risk Management
- Ensure that all deliverables produced by your team adhere to Alter Domus Policies and Procedures (PPDs), risk guidelines and relevant regulatory requirements.
- Ensure effective application of internal control frameworks in your team, including maker–checker principles, documented procedures, segregation of duties and appropriate review/approval levels.
- Proactively identify and manage operational risks within your product line(s), ensuring timely escalation, root cause analysis and implementation of corrective and preventive actions.
- Oversee and support the coordination of year-end audits with clients and their independent auditors, including planning, resource allocation, timely preparation of audit files and resolution of complex queries.
Service Performance & Continuous Improvement
- Own the operational performance of your product line(s), monitoring key KPIs (e.g. timeliness, accuracy, break/resolution statistics, SLA adherence) and taking action where performance falls short of targets.
- Develop and maintain product-line capacity planning models to optimise resource allocation and support growth.
- Actively drive standardisation, automation and continuous improvement initiatives across your product line(s), with a particular focus on scaling Client Delivery processes across Private Equity, Real Assets and Private Credit.
- Support the alignment of operational practices with overall company objectives and KPIs, working closely with Front Office leaders to deliver on shared client and business plans.
Team Development
- Lead, motivate and develop your team, ensuring effective staffing, clear roles and responsibilities, and high levels of engagement and performance.
- Mentor and coach team members, conduct regular 1:1s and team meetings, provide ongoing feedback and support their career development.
- Oversee the onboarding, training and supervision of new joiners, ensuring they are equipped with the necessary technical and behavioural skills to succeed.
- Identify training needs and design or sponsor training programmes for team members addressing specific client portfolios, products, systems and leadership skills.
YOUR PROFILE
- Undergraduate degree (i.e. Bachelor's degree or its equivalent), preferably in Accounting, Finance, Economics or a related discipline.
- 5–8 years of experience working in asset management or fund administration (preferably with fund managers, fund administrators or Big 4), including several years of experience in Private Credit.
- Fully qualified Accountant (e.g. CPA, ACCA, CPAA, AICPA, CIMA, ACA, CA).
- Prior experience working within or managing a centralised or offshore fund administration / COE team, with exposure to service delivery for Private Credi.
- Demonstrated experience in fund operations including NAV calculation, investor servicing, tax / regulatory reporting and audit coordination.
- Proven ability to lead and develop teams, oversee delivery across multiple deadlines and manage competing priorities.
- Strong communication and stakeholder management skills, with the ability to confidently collaborate with international colleagues and front office teams.
- Knowledge of fund accounting systems such as eFront and Yardi would be a distinct advantage.
- Ability to think strategically while remaining close to operational details, with a strong focus on control, risk management and continuous improvement.
