About Us

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning The Other House in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Job Description

Client Delivery & Operational Execution

As the team leader, use your experience, organisational skills, sound judgement and ability to prioritise tasks to help your team perform and grow as a product-line centre of excellence in Private Credit.
Establish and maintain product-line specialisation standards (PC) for assigned team members, ensuring appropriate coverage of skills and knowledge.
Serve as primary escalation point for Client Servicing and, where appropriate, clients on product-specific operational matters.
As the central point of contact within the Client Delivery team for your accounts and designated product line(s), identify and anticipate possible problem areas, accurately measure potential risks and business expansion opportunities, and offer suitable operational solutions to both clients and front office stakeholders.
Guarantee all operational aspects of the account for your product line(s) and be responsible for the financial monitoring of the client portfolio (including oversight of client invoicing, in coordination with relevant functions).
Own the implementation and ongoing refinement of the full delegation operating model for your product line(s), including definition and monitoring of SLAs, key performance indicators and control frameworks in partnership with Client Servicing and Relationship Management.
Guide your Senior Officers and Officers in completing their work, acting as the final level of review for complex deliverables and ensuring consistent quality across the team.

Communication & Cross-Functional Coordination

Partner closely with Client Servicing and Relationship Management to ensure that the operating model, SLAs and service scope are clearly defined, communicated and adhered to for each client relationship within your product line(s).
Build and maintain strong working relationships with other internal teams (e.g. Legal, Tax, Product, Technology, Treasury) to ensure that operational processes support client requirements and regulatory obligations.
Represent Client Delivery in client and internal service review meetings as required, providing clear operational updates, explaining performance metrics, incidents and remediation plans.
Manage relationships with external service providers in the industry, including auditors, law firms, custodians and banks, from an operational delivery standpoint.

Control, Compliance & Risk Management

Ensure that all deliverables produced by your team adhere to Alter Domus Policies and Procedures (PPDs), risk guidelines and relevant regulatory requirements.
Ensure effective application of internal control frameworks in your team, including maker–checker principles, documented procedures, segregation of duties and appropriate review/approval levels.
Proactively identify and manage operational risks within your product line(s), ensuring timely escalation, root cause analysis and implementation of corrective and preventive actions.
Oversee and support the coordination of year-end audits with clients and their independent auditors, including planning, resource allocation, timely preparation of audit files and resolution of complex queries.

Service Performance & Continuous Improvement

Own the operational performance of your product line(s), monitoring key KPIs (e.g. timeliness, accuracy, break/resolution statistics, SLA adherence) and taking action where performance falls short of targets.
Develop and maintain product-line capacity planning models to optimise resource allocation and support growth.
Actively drive standardisation, automation and continuous improvement initiatives across your product line(s), with a particular focus on scaling Client Delivery processes across Private Equity, Real Assets and Private Credit.
Support the alignment of operational practices with overall company objectives and KPIs, working closely with Front Office leaders to deliver on shared client and business plans.

Team Development

Lead, motivate and develop your team, ensuring effective staffing, clear roles and responsibilities, and high levels of engagement and performance.
Mentor and coach team members, conduct regular 1:1s and team meetings, provide ongoing feedback and support their career development.
Oversee the onboarding, training and supervision of new joiners, ensuring they are equipped with the necessary technical and behavioural skills to succeed.
Identify training needs and design or sponsor training programmes for team members addressing specific client portfolios, products, systems and leadership skills.

YOUR PROFILE

Undergraduate degree (i.e. Bachelor's degree or its equivalent),preferably in Accounting, Finance, Economics or a related discipline.
5–8 years of experience working in asset management or fund administration (preferably with fund managers, fund administrators or Big 4), including several years of experience in Private Credit.
Fully qualified Accountant (e.g. CPA, ACCA, CPAA, AICPA, CIMA, ACA, CA).
Prior experience working within or managing a centralised or offshore fund administration / COE team, with exposure to service delivery for Private Credi.
Demonstrated experience in fund operations including NAV calculation, investor servicing, tax / regulatory reporting and audit coordination.
Proven ability to lead and develop teams, oversee delivery across multiple deadlines and manage competing priorities.
Strong communication and stakeholder management skills, with the ability to confidently collaborate with international colleagues and front office teams.
Knowledge of fund accounting systems such as eFront and Yardi would be a distinct advantage.
Ability to think strategically while remaining close to operational details, with a strong focus on control, risk management and continuous improvement.

What We Offer

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our Global Benefits Also Include

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Equity In Every Sense Of The Word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

Fund Services Manager (Private Credit)