Monitor functional team members including the Shift In-Charge
Creation of schedule and monitoring of tasks and duties Performance evaluation including appraisals, coaching and development Monitor the daily attendance
Management of Functional process
Support and encourage the team members to put in their best
Expected to possess in-depth knowledge of all inbound, sortpack and outbound procedures and know how to use tools and other equipment
Ensure shipments and inventory transactions accuracy
Supervise and coordinate unloading of inbound shipments, sorting and dispatch of parcels
Orderly stacking of product
Ensure parcels are processed accurately, timely and free of damage
Understands that quality is never to be compromised
Ensure that all team members wear protective gear during execution and monitor all team mates to ensure adherence to instructions
Ensure Good Manufacturing Practice (GMP) will be applied
Reporting
Provide reports to SOC Operations Lead and/or SOC Lead when requested Produce internal performance reporting in order that throughput, quality and trends can be monitored and assessed
Updates tracker and creates reports on a regular basis
Health and Safety
Ensure compliance to all Health and Safety legislation / guidelines for self and staff at all times
Carry out internal health and safety audits as and when requested Ensure Good Housekeeping (GHK)standards are maintained at all times Carry out investigations into any accidents or near-miss incidents
Communication
Conduct regular meetings on operational targets and achievements
Escalate issues to senior management within an appropriate time frame
Projects / Continuous Improvement Initiatives
Evaluate the process and come-up for improvement
Giving ideas that could help the operations be more efficient
Devise strategies that would help to reduce sort packing costs without compromising the standard of end result
Any other duties as and when identified. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Requirements
Strong performance management, communication and time management skills
Equivalent experience of a warehouse supervisor from 3 years and above, same industry experience is a plus. Experience in warehouse automation is a plus.
Comfortable delivering and receiving frequent, direct, written and oral feedback
Critical thinking and continuous improvement mindset
Fluency in Google Sheets & Slides are a MUST
Strong problem-solving, project management, communication, and leadership skills
Ability to work with all levels of staff and management
