Front Desk Supervisor

Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices.

Bring your passion for working in a team and helping people!

Compass Offices currently offers over 5,000 workstations in Hong Kong and many more in Australia, China, Japan, Malaysia, Philippines, Singapore and Vietnam, visit our company website to find out more.

https://www.compassoffices.com

Title: Assistant Center Manager

Working Hours: Monday to Friday, 9:00 am 6:00 pm

Location: Makati

Join us as an Assistant Center Manager (ACM) and take charge of daily center operations while leading a team to deliver exceptional client experiences. You will oversee facility standards, support smooth center workflows, and build strong professional relationships with clients.

Key Responsibilities

• Manage and maintain day-to-day operations and smoothness of the center
• Ensure the presentation of the center and teams are in accordance with Compass Offices standards & policies
• Ensure center facilities are maintained in optimal standard
• Supervise, train and motivate the center team in client service excellence
• Manage and handle client's complaints independently
• Manage and handle center's payment collection
• Coordinate with various departments on project management
• Liaise with building management and vendors individually
• Escalation of issues in process, system, people etc
• Able to drive center team's performance to achieve company's objectives and targets

Requirements

• Minimum 4 years of experience in serviced office or hospitality industry
• At least 1 years of experience in supervising a team
• Customer-oriented attitude with strong interpersonal skills
• Excellent communication in written and spoken English
• Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
• A strong decision maker in handling clients inquiries and complaints in a prompt and precise manner
• A leader with positive thinking in motivating and maintaining good team morale
• Ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn

If you are ready to grow your career in a dynamic and peoplefocused environment, please submit your resume with your current and expected gross salary.

All applications will be treated in strict confidence and used for recruitment purposes only.