The Fraud Investigator is directly in charge of investigating fraud complaints from PalawanPay customers and other internal and external stakeholders. Will support fraud monitoring review from the alerts generated on the Fraud Management System.
Responsibilities
- Investigate and resolve any assigned Fraud cases within the scope of existing service-level agreements.
- Provide inputs for the improvement of the company's fraud management system
- POC on Fraud Investigation Inquiry from other local financial institution
- Ensures the accuracy, completeness, and integrity of all initiated investigations
- Support in monitoring and analyzing various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Provide innovative recommendation and controls processes (preventive and mitigating) based on the outcome of the fraud-related issues or investigations
Qualifications
- At least 5 years of relevant experience, with a minimum of three years in fraud investigation.
- Strong technical knowledge of local and international fraud and other related laws and regulations.
- Experienced in interpreting and applying policies, laws, and regulations and explaining them to key stakeholders and business partners
- Strong leadership skills with proven ability to work with diverse individuals drawn from various teams and backgrounds.
- Ability to work under pressure and meet deadlines within a reasonable timeframe.
