Fraud Investigation Officer

Company Description

Philippine National Bank (PNB) is one of the country's largest private universal banks, offering a full range of banking and financial services to a diverse clientele that includes individuals, businesses, government institutions, and overseas Filipinos. With over a century of stability and excellence, PNB is committed to serving customers first and upholding strong financial standards. The Bank operates under the supervision of the Bangko Sentral ng Pilipinas and maintains deposit insurance coverage through PDIC up to P1 Million per depositor. PNB provides accessible customer support through its Customer Care hotline, email, and online consumer assistance resources, reflecting its focus on service, security, and trust.

Role Description

The Fraud Investigation Officer is responsible for working independently or collaboratively in leading and conducting investigations within established internal and external processes, applicable local and global standards, and regulatory requirements. The role involves reviewing documents, financial records, and other evidence related to fraud cases, and resolving investigations within the prescribed turnaround time. The incumbent is also responsible for preparing investigation reports or case summaries and communicating findings to internal partners, other financial institutions, and clients, as applicable, including the root cause, related findings, control gaps, lessons learned, and recommendations.

Qualifications

• At least 3 years of experience as a fraud investigator, internal auditor, quality assurance reviewer, or compliance reviewer in a financial institution.
• Experience in conducting investigations and interviews.
• Knowledge of regulations, basic legal proceedings, and negotiation techniques.