The Fraud Investigation Officer plays a critical role in protecting the bank against fraud, financial crime, and operational risks. The role is responsible for conducting fraud investigations, analyzing suspicious activities, managing fraud monitoring initiatives, and supporting the implementation and optimization of fraud management systems.
This position will also lead fraud-related system initiatives, including vendor evaluation, Fraud Management System (FMS) implementation, process automation, and participation in User Acceptance Testing (UAT). The role requires strong investigative capabilities, project management exposure, leadership skills, and the ability to work independently while driving operational improvements.
Key Responsibilities
Fraud Investigation & Monitoring
- Conduct end-to-end investigations on fraud-related cases, suspicious transactions, account abuse, and emerging fraud typologies.
- Review alerts generated by Fraud Monitoring Systems (FMS) and Transaction Monitoring Systems (TMS).
- Analyze transactional behavior, digital footprints, device patterns, and account activities to identify fraudulent schemes.
- Recommend account restrictions, holds, escalations, or closures when warranted.
- Prepare investigation reports and case documentation for internal escalation and regulatory requirements.
- Coordinate with Compliance, AML Operations, Legal, Risk, Operations, and Technology teams during investigations.
- Handle escalated external fraud cases within established turnaround times and operational SLAs.
Fraud Systems & Automation Initiatives
- Lead initiatives related to fraud detection enhancement, automation, and operational efficiency improvements.
- Support the implementation and optimization of Fraud Management Systems (FMS), Transaction Monitoring Systems (TMS), and related fraud tools.
- Participate in User Acceptance Testing (UAT), rule validation, system configuration reviews, and post-implementation monitoring.
- Assist in developing fraud detection rules, scenarios, and trigger thresholds based on emerging risks and fraud trends.
- Recommend process improvements and automation opportunities to strengthen fraud controls.
Vendor & Project Management
- Lead vendor evaluation activities for fraud-related systems and technology solutions.
- Coordinate with external vendors during product assessments, implementation, calibration, and issue resolution.
- Support project management activities related to fraud systems implementation, upgrades, and integrations.
- Track project milestones, deliverables, testing results, and operational readiness requirements.
Leadership & Operational Support
- Provide guidance and mentorship to fraud specialists and junior investigators.
- Review investigative outputs and ensure quality, consistency, and timely completion of cases.
- Assist management in fraud reporting, metrics analysis, and trend identification.
- Support audit requests, compliance testing, and regulatory examinations related to fraud operations.
- Work with minimal supervision while maintaining strong accountability and sound judgment.
- Demonstrate flexibility and responsiveness in managing high-priority fraud incidents and operational escalations.
The position would be within the Onboarding and Financial Crime Operations department, reporting to the Head of Onboarding and Financial Crime Operations.
