Fraud Analyst, ShopeeFood

Quality Management System (QMS)

• Maintain and continuously improve the QMS framework.
• Run regular calibration sessions to keep scoring consistent and fair.
• Monitor and analyze quality performance across service providers and report on trends, root causes, and corrective actions.
• Maintain SOPs and control documentation.

Fraud Analysis and Controls

• Analyze order, payment, voucher, and delivery data to identify fraud patterns.
• Build and maintain dashboards and monitoring reports for fraud KPIs, leakage, and control effectiveness.
• Investigate suspicious cases, quantify the impact, and recommend actions (account sanctions, rule changes, process fixes).

• Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or a related field.
• 0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence (e-commerce, delivery, logistics, fintech, or BPO preferred).
• Proficiency in Excel/Google Sheets
• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations.
• Good communication skills, written and verbal, for both technical and non-technical audiences.
• Detail-oriented, with sound judgment and high integrity when handling sensitive data.