Fraud Analyst

Shopee

Philippines, Manila

2-4 Years

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Posted 4 days ago
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Job Description

Job Description:

Investigate and understand behaviors of fraudulent people and acts.
Detect unusual buying/selling pattern that deviate largely from normal buyers and sellers behavior.
Ensure to review and clear Fraud Management Portal cases daily.
Answer Sales Force tickets with proper knowledge.
Clear User Reported List - for report Scammers/ Directing outside Shopee.
Do offline checking either from regional and/or other source like social media.
Aim to have good result of productivity.
Perform other similar and related duties as required or directed.

Requirements:

Preferably any 4-yr College Degree and/or equivalent experience
At least 2 years of experience in Fraud Operations or related field
Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities.
Keen attention to detail.
Can handle complex situations - basic problem solving skills.
Capable of handling sensitive personal information.
Good organizational skills needed to manage a high volume of assigned cases.
Proficient with the insurance procedures, regulations and investigation methods.
Willing to do work at home during Holidays and Special Campaigns.
Willing to work on weekend shift if needed like for Special Campaigns.

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144051239

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