Key Responsibilities
1. Franchise Inquiry, Screening, and Generation
- Handle and respond to initial franchise inquiries, providing accurate and timely information.
- Conduct initial screening of prospective franchisees to ensure quality and alignment with company standards.
- Assess candidates entrepreneurial capability, management competence, financial capacity, and commitment to operating company brands.
2. Franchisee Performance & Relationship Management
- Collaborate closely with Franchise Business Consultants (FBCs) to provide operational and administrative support to franchisees.
- Maintain and manage franchisee 201 files, including Balanced Scorecards and performance records.
- Prepare performance reports and recommendations for review by the immediate head.
- Facilitate resolution of franchise-related issues escalated to senior management, ensuring timely follow-through and communication.
3. Franchise Contracts & Documentation
- Facilitate the execution of Trademark, Licensing, and Franchising Agreements (TLFA), ensuring completion of requirements and submission of related contracts.
- Coordinate revisions of TLFAs and related contracts as endorsed by management and approved by senior leadership.
- Monitor contract validity, renewals, and critical milestones, proactively flagging issues to the Head of FMR.
- Maintain accurate and organized documentation of TLFAs, ACE Program records, and other franchise-related documents.
4. Franchise Communications & Engagement
- Serve as a key communication link between franchisor and franchisees, addressing inquiries and concerns.
- Organize and support franchisor-initiated events, forums, and projects to strengthen franchisee engagement and collaboration.
5. Policies, Procedures, Standards & Systems (PPSS)
- Assist in the review, updating, and documentation of franchising policies, procedures, standards, and systems.
- Recommend process improvements to enhance operational efficiency and effectiveness.
6. Compliance, Standards & Internal Controls
- Ensure adherence to internal controls, safeguarding company funds, assets, and properties.
- Maintain an orderly and compliant filing and records management system.
- Uphold company values, Code of Conduct, and professional standards at all times.
7. Other Responsibilities
- Perform other related duties and special projects as assigned by management.
Qualifications
Education:
- Bachelor's Degree in Business Administration, Marketing, Management, or a related field (preferred).
Experience:
- At least three (3) years of experience in Franchise Management, Business Development, or related roles, preferably within Retail or Food & Beverage industries.
Skills & Competencies:
- Strong communication, negotiation, and relationship management skills.
- High level of organization, attention to detail, and follow-through.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and related business applications.
- Persuasive, responsive, and able to work effectively with internal and external stakeholders.
- Demonstrates initiative, entrepreneurial mindset, and passion for operational excellence.
