Franchise Development Support
- Assist the Franchise Director in presenting franchise business details to prospective franchisees
- Prepare and explain franchise-related materials, presentations, and documentation
- Respond to basic inquiries from prospective franchisees and coordinate follow-ups
- Schedule meetings, presentations, and site visits for franchise prospects
- Maintain records of franchise inquiries and development activities
Franchisee Training & Onboarding
- Conduct training programs for newly approved franchisees
- Train franchisee staff on company standards, procedures, and operational guidelines
- Support onboarding activities to ensure franchisees understand business processes
- Coordinate training schedules, materials, and attendance
- Assist in evaluating training effectiveness and identifying areas for improvement
Franchise Support & Coordination
- Serve as a point of contact for franchisees for basic operational and training-related concerns
- Coordinate with internal departments (operations, HR, marketing) to support franchise needs
- Ensure franchisees receive updated guidelines, manuals, and operational changes
- Assist in monitoring franchise compliance with brand and operational standards
Administrative & Documentation Duties
- Maintain franchise training records, attendance sheets, and reports
- Assist in preparing reports for management on franchise development and training activities
- Organize franchise manuals, SOPs, and training materials
- Perform other related duties as assigned by the Franchise Manager
