FinCrime Ops Team Manager

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role

The FinCrime Ops Change Manager will be the primary driver for key FinCrime technology and process initiatives. This role requires a deep technical understanding of regulatory requirements, specifically across AML, KYC, and Sanctions, combined with expert-level skills in project delivery and complex business analysis. The successful candidate will translate regulatory needs and operational challenges into actionable technical requirements and solutions.

As an FinCrime Ops Change Manager you'll:

• Lead the discovery, analysis, and documentation of as-is FinCrime processes and define detailed to-be requirements for new system implementations or enhancements.
• Translate complex regulatory obligations (e.g., changes to Fincrime regulations) into clear, precise, and testable functional and non-functional specifications for engineering and technology teams.
• Self serving using data warehouses and translating the data clearly to senior management.
• Delivery and execution - full lifecycle from requirements, testing / UAT, pilot, go-live, post live
• Manage the full lifecycle of FinCrime initiatives, from initiation through to implementation and post-implementation review.
• Develop and manage project plans, timelines, risk registers, and communication strategies for all assigned projects.
• Coordinate effectively with diverse stakeholder groups, including Compliance, Technology, Operations, Legal, and external vendors.
• Act as the subject matter expert (SME) for FinCrime systems and processes, providing technical guidance to project teams and operational staff.
• Facilitate workshops and meetings with senior stakeholders to secure consensus on design decisions and priority sequencing.
• Contribute to the strategic roadmap for FinCrime technology, identifying opportunities for automation, efficiency gains, and improved control effectiveness.
• Creation of standard operating procedures, end-to-end process documentation
• Interpreting regulatory guidance

What we're looking for from you

• Experience: 5+ years of progressive experience in a Business Analyst, Project Management, or hybrid role within the Financial Crime/Compliance domain.
• Domain Expertise: Demonstrable expert-level knowledge of the principles, processes, and technology underpinning AML Transaction Monitoring, KYC/CDD, and Sanctions Screening.
• Analytical Skills: Proven ability to use data (KPIs, SLAs, QA scores) to diagnose operational issues and drive evidence-based solutions. Data driven: SQL skills a plus
• Communication: Excellent communication, presentation, and influencing skills, with the ability to convey complex technical and regulatory concepts to both technical and non-technical audiences.
• Project management: Familiarity with various project delivery methodologies (Agile, Scrum, Waterfall).

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply Let's Go.