Field technician- Laser printer - copier & inkjet (CEBU BASED)

2-4 Years

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Early Applicant

Job Description

Provide technical support to customers through phone, email, and chat
Troubleshoot and resolve issues related to software, hardware, and network connectivity
Create and maintain documentation of support tickets, including solutions and workarounds
Collaborate with product development team to identify and resolve recurring issues
Deliver exceptional customer service to ensure customer satisfaction
Education: At least a 2-year degree
Experience: Minimum of 2 years
Technical background
Excellent problem-solving skills
Effective communication abilities
Driving skills