Field Collection Supervisor

Responsibilities:

• Supervise and lead a team of field collectors to achieve collection targets.
• Monitor daily field activities and ensure proper route planning and productivity.
• Conduct regular performance reviews and coaching sessions.
• Ensure monthly and weekly cash collection and visit ratio targets are met.
• Assist in strategizing collection efforts for hard-to-collect accounts.
• Monitor performance per bucket (e.g., 31–60 DPD, 61–90 DPD, 91+ DPD).
• Ensure adherence to company policies and code of conduct.
• Review and validate visit reports, proofs of visits, and customer engagements.
• Report any suspicious activity or performance red flags.
• Provide support during customer escalations and sensitive accounts.
• Coordinate with other departments like Legal, Verification, and HR for aligned actions.
• Handle collector scheduling, route optimization, and manpower assignments.
• Submit regular reports on collection performance, visit ratios, and field challenges.
• Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
• Recommend disciplinary action if needed based on verified performance issues.
• Field Engagement
• Conduct random spot checks or accompany field collectors during high-risk visits.
• Validate addresses or field issues especially in skip tracing or legal-served accounts.

Qualifications:

• At least 2–3 years of experience in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.

Others:

• Must have a valid driver's license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.