KEY RESPONSIBILITIES:

You will:

Team Management
- Supervise and lead a team of field collectors to achieve collection targets.
- Monitor daily field activities and ensure proper route planning and productivity.
- Conduct regular performance reviews and coaching sessions.
Target Achievement
- Ensure monthly and weekly cash collection and visit ratio targets are met.
- Assist in strategizing collection efforts for hard-to-collect accounts.
- Monitor performance per bucket.
Compliance & Quality Control
- Ensure adherence to company policies and code of conduct.
- Review and validate visit reports, proofs of visits, and customer engagements.
- Report any suspicious activity or performance red flags.
Operational Support
- Provide support during customer escalations and sensitive accounts.
- Coordinate with other departments like Legal, Verification, and HR for aligned actions.
- Handle collector scheduling, route optimization, and manpower assignments.
Reporting & Monitoring
- Submit regular reports on collection performance, visit ratios, and field challenges.
- Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
- Recommend disciplinary action if needed based on verified performance issues.
Field Engagement
- Conduct random spot checks or accompany field collectors during high-risk visits.
- Validate addresses or field issues especially in skip tracing or legal-served accounts.

QUALIFICATIONS

Shift Schedule: Dayshift

Location: Mandaluyong City

Field Collection Supervisor