Facialist Operations Supervisor

5-7 Years

Not Disclosed

Job Description

Facialist Operations Supervisor - Qualifications

College level or graduate of any related course
At least 5 years of solid experience in performing proper facial procedures and handling clinic operations
With experience in a managerial or supervisory role preferably in aesthetic, beauty, wellness, or clinic operations
Strong leadership, coaching, and people management skills
Knowledgeable in customer service standards, clinic operations, sanitation practices, and operational compliance
With good communication, interpersonal, coordination, and report-writing skills
Highly organized, detail-oriented, analytical, and results-driven
Professional appearance and ability to handle operational concerns effectively
Willing to conduct fieldwork and regular branch/shop visits
Can work under pressure and handle multiple branches or operational concerns simultaneously
Proficient in preparing operational reports and monitoring documents

Responsibilities

Conduct branch visits and operational audits to ensure compliance with company standards.
Monitor clinic operations, cleanliness, equipment, supplies, safety, and service quality.
Ensure proper implementation of facial procedures, policies, and operational readiness.
Recommend improvements to enhance efficiency and consistency.
Supervise, coach, and support Facialists and branch staff.
Monitor performance, attendance, professionalism, and compliance.
Assist with onboarding, scheduling, and employee development.
Promote teamwork and a client-focused work environment.
Ensure excellent client experience and adherence to service standards.
Resolve customer concerns and monitor client satisfaction.
Support client retention and service quality improvements.
Identify training needs and conduct coaching sessions.
Support employee development and standardize best practices.
Coordinate with HR and Training on performance improvement.
Cross-Functional Coordination
Work with HR, Operations, Purchasing, Maintenance, Marketing, Finance, and Admin to address branch needs and operational concerns.
Support company initiatives and special projects.
Prepare operational, compliance, and incident reports.
Document branch findings and recommend process improvements.